Questions? We have
clear answers.

Why do I have a Trs Help charge on my bank statement?

If a direct debit appears on your statement, you have probably signed up to a subscription on one of our partner sites for which we provide after-sales service. Please note that you are not a client of Trs Help, but a client of a site that has delegated the management of its customer service.

What are the services offered by Trs Help?

Trs Help offers simplified management of your subscription. Go to your customer account by entering the email address used at the time of subscription in the form on the home page. You can contact the agents responsible for your file, obtain information about your subscription or cancel it.

What kind of subscription do you need for after-sales service?

Trs Help provides customer service for subscriptions that make your life easier. We work with sites that offer help to individuals or professionals, accompanying clients during various operations or steps. We guarantee after-sales service for offers from every partner site.

I do not remember signing up to a Trs Help subscription.

You have not signed up to a Trs Help subscription. You signed up to a subscription on one of our partner sites for which we provide after-sales service. That is why the direct debit appeared on your bank statement.

How do I find the offer to which I subscribed?

To find the details of your offer, fill in the form on the home page using the email address entered during registration. We will provide important information about your subscription, including the date and amount of the next withdrawal and the service features selected.

I forgot the email address used when subscribing. What can I do?

If you cannot retrieve the email address used during the subscription, our agents may still be able to find your client file. Contact our agents by email or chat and provide any information that may help identify the subscription.

Who can I contact if I have a question?

Trs Help agents are experts in after-sales service and are ready to help. You can contact them by live chat, phone or by sending a message through the contact form on our home page.

How can I cancel my subscription?

To cancel your subscription, go to your customer account and click the “Cancel” button. You will no longer benefit from the partner site’s services and will no longer be charged. A confirmation email will be sent to you.